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SITE INFORMATION
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Order Polices and Shipping Information
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Website Orders
Placing an order through our website is easy!
Choose your products and simply add them to your cart.
Use the
"continue shopping" button found on the shopping cart page
to return to individual pages to order additional items.
Forms of payment accepted are:
All Major Credit Cards, PayPal, Personal Checks or Money
Orders.
Mail Orders
Please use the
printable order form found by
using the link bottom at the bottom of each product page.
Simply select the items that you would like to order and
send the completed order form along with your check or money
order to the address found on the order form.
Shipping
Policies
Domestic orders will be
shipped via USPS Standard Mail, USPS Priority Mail, or UPS Service. We suggest that all orders purchase
shipping insurance.
Order shipping insurance here.
International
Shipping Policies
We will gladly
ship worldwide and do so daily. Over 45% of our online
orders are internationally placed! We will not list
ordered items as "Gift" or "Samples" on the customs form.
The amount declared on the customs form will state your
actual invoice amount. We will not declare a lower amount to
avoid taxation or to lower the taxation amount that the
customer (importer) has to pay for the goods purchased.
Please do not request these "services".
Any duty tax, or customs tax charged by the destination
country is the sole responsibility of the buyer/customer/importer.
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Order Confirmation
Order
confirmations will be done via Email stating that your order has
been paid for.
Shipping Confirmation
Shipping
confirmations will be done via Email or in the form
of a PayPal notice, stating that your order has
been shipped and will most likely (but not
always depending on shipping method)
contain a delivery confirmation number (US
Only).
Return Policy
All
sales are final. However, we want
our customers to be return customers so all
efforts will be made to insure your
happiness with any products we carry.
Custom made halters are non-refundable. If
the size ordered does not fit your horse, you
may send it back for resizing. There will
be a $15.00 USD re-sizing fee.
Optional Insurance
Insurance is
the buyers responsibility. Insurance will be
purchased through the United States Postal
Service. Merchandise will not be replaced
at our cost while insurance claim is in
progress.
Order shipping
insurance here.
Shipping Damage
High Ridge
Tack is not responsible for damage
that occurs during shipping. Items missing
from damaged packages will not be replaced by
High Ridge Tack
Insurance is available.
Order shipping
insurance here.
Delivery
Confirmation
Orders shipped
with Delivery Confirmation will be considered
delivered once USPS or UPS has scanned the shipment and
it is termed "delivered" by their system.
Items lost or stolen before the buyer received
them that we termed delivered, will not be
replaced by High Ridge Tack.
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